FAQs

The best thing you can do before hiring a pet care provider is ask questions and research until you find the provider you feel will give your pets the care they deserve and makes you feel the most comfortable. To help you get a jump start on your research you will find the questions we are continually asked below. If you have additional questions please do not hesitate to call or send a e-mail.

Most Frequently Asked Questions

What is a Pet Taxi ?
It is the purpose and the Ministry of Land,infrastructure and Transport Department of Motor Vehicles notification already of cargo transportation industry a to transport apet.(transportation industry number  acquired)   It is a taxi to ride along with the pet. It is not available for the purpose of simply move owners like only.

What kind of  vehicle is it?
It is light car of wagon type. Seat back in order to give you a ride to the dog and  the owner’s comfortable has become to separate..

What happens in the case of accident?

For against attendant

If the person who was riding in the car has been injured etc,you can receive within the scope of the deposit of  “personal reparations insurance”.
Tokio Marine & Nichido Fire Insurance

For pet

The shop is subscribed to the  transportation insurance” (unbai navigator). You will be applied within the range of compensation of insurance in case the pet in transfer were death by the collision event for fire explosion or transport. But guarantee against  “injury” will be except.
Tokio Marine & Nichido Fire Insurance             

Can I travel in your car along with my pet?
Yes, you can. Our vehicles are minivans with enough space for you and your pet,but please prepare carrier bag using usual times for security.

Can  I use credit card?
I am sorry cash only. Please pay in cash on the day.

Do you have happened utilization fare?
Fare table,please click here.

What is your cancellation policy?
We do not take cancellation fee until the day
(but contact in case you have received a contact before advance reservation time and cancellation after contact departure will be charged a penalty of 1,000yen.)

Do you charge on Saturday, Sunday and holiday fee?
We do not receive the additional charge.However at midnight and early morning of 20% premium will charge. (pm22:00am05:00)

Is it possible to carry the luggage of non-pet?
We will be able to carry the cargo,so we have a report of regular light cargo transportation industry.
Please contact us for details.

How do I use the pet taxi?
The first thing you need to do is complete our contact form.

Feel free to contact us with any questions or comments, we are always glad to here from you.