FAQs
Yes. Our vehicle has enough space for both you and your pet. For safety, please prepare a carrier or crate when needed.
We accept cash only. Please pay in cash on the day of service.
Cancellation is free before the vehicle departs. If you cancel after the vehicle has already left our office, or if you cancel without notice, a cancellation fee of 3,000 yen will be charged.
Yes, in most cases. We are registered as a light cargo transportation business. Please tell us the size and amount of luggage when you contact us.
Yes. Please contact us as early as possible if you need to cancel. We will also confirm your booking by the day before the scheduled pickup.
We will check your flight status and adjust the pickup time when possible. For airport pickup, we usually meet you in the arrival lobby after your flight has arrived.
No. We do not charge extra for Saturdays, Sundays, or public holidays. However, services between 9:00 PM and 7:00 AM are subject to a 20% surcharge.
We use a wagon-type light vehicle/minivan. The vehicle is arranged so that pets and their owners can travel comfortably.
If an accompanying person is injured in an accident while riding in our vehicle, compensation will be handled within the coverage of our bodily injury liability insurance.
Insurance company: Tokio Marine & Nichido Fire Insurance Co., Ltd.
We are covered by transportation insurance for pets during transport. If a pet dies due to a transport accident such as a collision, fire, or overturning, compensation will be handled within the insurance coverage.
Please note that injuries to pets are not covered.
Insurance company: Tokio Marine & Nichido Fire Insurance Co., Ltd.
FAQs
Yes, you can. Our vehicles are minivans with enough space for you and your pet. For safety, please prepare a carrier bag or crate when needed.
We are sorry, but payment is cash only. Please pay in cash on the day of service.
There is no cancellation fee until the day before your booking. If you cancel after our vehicle has already departed, a cancellation fee of 3,000 yen will be charged.
Yes, in some cases. We are registered as a light cargo transportation business. Please contact us in advance with the details.
Yes. You can cancel free of charge up to 24 hours before your scheduled pickup time. We will contact you again by the day before your booking. Please let us know as early as possible if you need to cancel.
We can check your flight status and adjust the pickup time when possible. For airport pickup, we will wait in the arrival lobby from 45 minutes after your flight arrives.
No, we do not charge extra for Saturdays, Sundays or holidays. However, late-night and early-morning service between 9:00 PM and 7:00 AM has a 20% surcharge.
We use a wagon-type light vehicle/minivan. The seating area is arranged so that pets and owners can travel comfortably.
If an accompanying person is injured in an accident while riding in our vehicle, compensation will be handled within the coverage of our bodily injury liability insurance.
Insurance company: Tokio Marine & Nichido Fire Insurance Co., Ltd.
We are covered by transportation insurance for pets during transport. If a pet dies due to a transport accident such as collision, fire, or overturning, compensation will be handled within the insurance coverage.
Please note that injuries to pets are not covered.
Insurance company: Tokio Marine & Nichido Fire Insurance Co., Ltd.