English FAQs

We are based in Tsurumi Ward, Yokohama and mainly provide pet taxi transportation in Yokohama, Kawasaki, Tokyo, and surrounding areas.

We also provide long-distance transportation to other areas of Japan, depending on the destination, distance, and schedule.

Yes. We provide private pet taxi transportation to and from Haneda Airport for pets and their owners.

We can transport customers and their pets between Haneda Airport, homes, hotels, veterinary clinics, military bases, and other destinations.

We understand that animal quarantine procedures at Haneda and Narita airports can take time. Please let us know your flight details in advance so we can coordinate the pickup time and wait for you accordingly.Normally, passengers complete entry procedures about one hour after the flight arrives.

Yes. We provide private pet taxi transportation to and from Narita International Airport.

We can transport pets and their owners between Narita Airport, homes, hotels, veterinary clinics, military bases, and other destinations.

Yes.

For airport pickups, we normally meet customers at a designated meeting point in the arrival lobby after they have completed immigration, baggage claim, customs, and animal quarantine procedures when applicable.

We will check your flight status and adjust the pickup time when possible.

For airport pickup, we normally meet you after your flight has arrived and after the necessary airport and animal quarantine procedures have been completed.

Yes. You can normally ride in the vehicle with your pet.

Our vehicle is arranged so that pets and their owners can travel together comfortably.

For safety, please prepare a carrier or crate when required.

Yes. We provide transportation services for cats as well as dogs.

Our service is often used for veterinary visits, relocations, airport transfers, and long-distance transportation.

Yes, depending on the dog’s size, crate or carrier, and the amount of luggage.

Please provide your dog’s size and the dimensions of the crate or carrier when requesting a quotation.

Yes, depending on the number and size of the pets, carriers or crates, and luggage.

Please provide the number of pets, their approximate sizes, crate or carrier dimensions, and luggage information when requesting a quotation.

Yes, depending on the transportation requirements and destination.

Please contact us in advance with your pet’s information, pickup location, destination, date, and transportation requirements.

We may be able to transport other small animals, depending on the animal and transportation requirements.

Please contact us in advance with details about your pet.

For your pet’s safety, we recommend using a crate or carrier whenever possible.

This is especially helpful for airport pickups, long-distance transportation, cats, and small animals.

Yes, in many cases.

We are registered as a light cargo transportation business. However, available space depends on the size and number of pets, crates or carriers, and luggage.

Please tell us the size and amount of luggage when requesting a quotation.

Yes, depending on the available vehicle space.

Please tell us the number and size of your suitcases, bags, pet carriers, crates, and other items when requesting a quotation.

Yes. We provide pet transportation for relocation and moving within Japan.

Depending on the distance and transportation requirements, we can arrange long-distance pet transportation.

Yes. We provide long-distance pet transportation within Japan, depending on the destination, distance, schedule, pet size, crate or carrier, and available vehicle space.

Please contact us in advance for a quotation.

Yes. We provide pet taxi transportation to and from veterinary hospitals and animal clinics.

This service is available for regular veterinary visits, examinations, treatment, and other veterinary appointments.

Yes. We provide transportation between homes, pet hotels, animal hospitals, airports, and other destinations.

Please provide the pickup and drop-off locations when requesting a quotation.

Please contact us by email or through our inquiry form.

Please include your preferred date and time, pickup location, destination, and information about your pet.

We will check availability and reply as soon as possible.

Please contact us with your pickup location, destination, date and time, number and size of pets, crate or carrier dimensions, and luggage information.

Transportation fees vary depending on distance, pickup location, destination, waiting time, and other service requirements.

We will provide a quotation based on your specific transportation requirements.

View Pet Taxi Rates & Fees

We recommend making your reservation by the day before your planned transportation date.

As we operate primarily by advance reservation, same-day bookings are generally not available.

Please contact us as early as possible to secure your preferred date and time.

Same-day bookings are generally not available.

Please contact us in advance, especially for airport transfers, veterinary visits, relocation, pet hotel transportation, and long-distance transportation.

We currently accept cash only.

Please prepare payment in cash on the day of service.

Cancellation is free before the vehicle departs.

If you cancel after the vehicle has already left our office, or if you cancel without notice, a cancellation fee of 3,000 yen will be charged.

Please contact us as early as possible if you need to cancel.

No. We do not charge extra for Saturdays, Sundays, or public holidays.

However, services between 9:00 PM and 7:00 AM are subject to a 20% surcharge.

We use a wagon-type light vehicle suitable for pet transportation.

The vehicle is arranged so that pets and their owners can travel together as comfortably and safely as possible.

Our vehicle can accommodate pet carriers, crates, and luggage depending on their size and quantity.

Your pet’s safety and comfort are our top priorities.

Our vehicle is equipped with air conditioning and heating to maintain a comfortable environment throughout the year.

During hot weather, we take extra precautions to reduce the risk of heat stress.

If an accompanying person is injured in an accident while riding in our vehicle, compensation will be handled within the coverage of our bodily injury liability insurance.

Insurance company:
Tokio Marine & Nichido Fire Insurance Co., Ltd.

We have transportation insurance for pets during transport.

If a pet dies due to a transport accident such as a collision, fire, or overturning, compensation will be handled within the applicable insurance coverage.

Injuries to pets are not covered.

Insurance company:
Tokio Marine & Nichido Fire Insurance Co., Ltd.

Yes. You can normally travel in the vehicle with your pet.

Please let us know how many people, pets, carriers, crates, and pieces of luggage will be traveling with you.

Yes. Early morning and late-night transportation may be available with advance reservation.

This service is often used for airport pickups, departures, and long-distance pet transportation.

Services between 9:00 PM and 7:00 AM are subject to a 20% surcharge.