English FAQs

Do you speak English?

Yes. Basic English communication is available.

Please feel free to contact us by email. We will do our best to assist you with reservations, pet transportation, and general inquiries.

What is a pet taxi?

A pet taxi is a transportation service designed specifically for pets.

We transport pets safely to destinations such as veterinary clinics, airports, new homes, and other locations throughout Japan.

Owners may travel together with their pets when space is available.

How do I make a reservation?

Please contact us by email or through our inquiry form.

Please include your preferred date and time, pickup location, destination, and information about your pet.

We will reply as soon as possible and confirm availability.

Can you pick up my pet at the airport?

Yes. We can pick up pets at airports and transport them safely to their destination.

We can assist with airport pickups for pets arriving in Japan or traveling within Japan.

Please contact us in advance with your flight details and arrival time.

Can you transport pets without the owner?

Yes. We can transport pets even if the owner is not traveling with them.

We provide safe and reliable transportation for dogs, cats, and other pets.

Please provide the pickup and destination details when making your reservation.

Can you transport my pet during a move?

Yes. We can transport pets during relocations and moves within Japan.

This service is often used by families moving to a new home, relocating for work, or returning to their home country.

Please contact us in advance with your moving schedule and destination.

Can you take my pet to a veterinary clinic?

Yes. We provide safe and reliable transportation to veterinary clinics.

Our service is often used for routine checkups, vaccinations, medical appointments, hospital admissions, and discharges.

Please let us know the clinic location and appointment time when making your reservation.

Can cats use the service?

Yes. We provide transportation services for cats as well as dogs.

Our service is often used for veterinary visits, relocations, airport transfers, and long-distance transportation.

Please let us know your cat’s age and transportation requirements when making a reservation.

Can large dogs use the service?

Yes. We regularly transport large dogs as well as small and medium-sized dogs.

We prioritize your pet’s safety and comfort during every journey.

Please let us know your dog’s breed, size, and transportation requirements when making a reservation.

Can you transport pets other than dogs?

Yes. We may be able to transport pets other than dogs, such as cats, rabbits, birds, and other small animals.

Please contact us in advance with details about your pet.

How many pets can travel at once?

We can usually transport multiple pets at the same time.

The number of pets we can accommodate depends on their size, breed, and the amount of space required in the vehicle.

Please contact us with details about your pets, and we will be happy to advise you.

Is a crate required?

For your pet’s safety, we recommend using a crate or carrier whenever possible.

This is especially helpful for airport pickups, long-distance transportation, cats, and small animals.

If you do not have a crate, please contact us in advance to discuss the best option for your pet.

How much does pet transportation cost?

Transportation fees vary depending on distance, location, waiting time, and other service requirements.

We will be happy to provide a personalized quote based on your transportation needs.

For general pricing information, please visit our Rates & Fees page.

View Pet Taxi Rates & Fees

Please feel free to contact us if you have any questions.

How far in advance should I book?

We recommend making your reservation by the day before your planned transportation date.

As we operate primarily by advance reservation, same-day bookings are usually not available.

Please contact us as early as possible to secure your preferred date and time.

Can I cancel my booking?

Please contact us as early as possible if you need to cancel your booking.

Cancellation is free before the vehicle departs.

If you cancel after the vehicle has already left our office, or if you cancel without notice, a cancellation fee may be charged.

What payment methods do you accept?

We currently accept cash only.

Please pay in cash on the day of service. If you have any questions regarding payment, please feel free to contact us.

What kind of vehicle do you use?

We use a wagon-type light vehicle/minivan suitable for pet transportation.

The vehicle has enough space for pets, carriers, crates, and small luggage.

We aim to provide a safe and comfortable environment for both pets and owners.

How do you manage temperature in summer and winter?

Your pet’s safety and comfort are our top priorities.

Our vehicle is equipped with air conditioning and heating to maintain a comfortable environment throughout the year.

During hot weather, we take extra precautions to reduce the risk of heat stress.

What happens in case of an accident?

In the unlikely event of an accident, compensation will be handled within the coverage of our insurance.

Please contact us if you would like more details about insurance coverage.

Is my pet covered by insurance?

Pets may be covered within the scope of our transportation insurance in certain cases.

Please note that coverage conditions may apply.

For details, please contact us in advance.

What kind of vehicle do you use?

We use a wagon-type light van specially arranged for pet transportation.

The vehicle provides comfortable space for pets and, when available, their owners.

The rear seating area is separated from the cargo area, helping create a safe and comfortable environment during travel.

Our spacious cargo area can accommodate pet carriers, crates, and luggage for relocations or long-distance transportation.

Please see the photos below for examples of our vehicle and transportation setup.